Multiple Ways to Get Help

Choose the support method that works best for your situation and urgency level.

24/7 Phone Support

Speak directly with our technical experts for immediate assistance with urgent issues.

Phone: (855) 568-0008

Hours: 24/7 Available

Response: Immediate

Email Support

Send detailed support requests via email for non-urgent technical questions and account issues.

Email: support@ftsv.net

Hours: 24/7 Monitoring

Response: Within 4 hours

Remote Assistance

Our technicians can remotely access your systems (with permission) to resolve issues quickly.

Setup: Call to arrange

Hours: Business hours

Response: Same day

Open a Support Ticket

For detailed technical issues, account questions, or feature requests, submit a support ticket with all relevant information.

What to Include in Your Support Request:

  • Issue Description: Detailed explanation of the problem
  • Error Messages: Any error codes or messages you're seeing
  • Steps to Reproduce: What actions led to the issue
  • System Information: Device types, software versions, network setup
  • Impact Level: How urgently this affects your business
  • Contact Preference: Best way to reach you for follow-up

Support Portal

#ST-2024-001 Open

Call routing configuration

#ST-2024-002 Resolved

Mobile app setup assistance

#ST-2024-003 Pending

Voicemail integration

Self-Service Resources

Find answers to common questions and access helpful resources for managing your VOIP system.

📚 Knowledge Base

Comprehensive guides and tutorials for system setup, configuration, and troubleshooting.

🎥 Video Tutorials

Step-by-step video guides for common tasks and feature demonstrations.

📋 Quick Start Guide

Get up and running quickly with our streamlined setup and configuration guide.

🔧 Troubleshooting Tools

Network diagnostic tools and system status checks to identify and resolve issues.

📱 Mobile App Guide

Complete setup and usage instructions for iOS and Android mobile applications.

🔒 Security Best Practices

Guidelines for maintaining secure communications and protecting your business data.

Our Support Commitment

We're committed to providing exceptional support with guaranteed response times and service level agreements.

Service Level Agreements (SLA):

  • Critical Issues: 15-minute response time, 2-hour resolution target
  • High Priority: 1-hour response time, 4-hour resolution target
  • Medium Priority: 4-hour response time, 24-hour resolution target
  • Low Priority: 24-hour response time, 72-hour resolution target
  • System Uptime: 99.9% availability guarantee
  • Support Availability: 24/7/365 for critical issues

What Makes Our Support Different

Direct access to technical experts, not outsourced call centers. Our team knows your system and your business needs.

99.9% Customer Satisfaction
< 2 min Average Response Time
24/7 Expert Availability
95% First-Call Resolution

Need Immediate Assistance?

Our expert support team is standing by to help resolve your communication challenges quickly and efficiently.

Emergency support available • No additional charges • Direct expert access