Terms and Conditions

1. Introduction

Welcome to Franklin Technology Services ("Franklin," "we," "us," or "our"). By accessing or using our voice and telecommunications services (the "Services"), you agree to comply with and be bound by these Terms and Conditions (the "Terms").

2. Acceptance of Terms

By visiting our website, registering an account, or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must not use our Services.

3. Description of Services

Franklin provides telecommunications services including, but not limited to, voice termination, origination, toll-free calling, and related solutions tailored for business and carrier clients.

4. Legal and Regulatory Compliance

4.1 STIR/SHAKEN Protocol

We adhere to the STIR/SHAKEN standards mandated by the FCC to prevent illegal caller ID spoofing. All users must likewise comply with applicable caller ID authentication laws.

4.2 Prohibited Call Practices

You are strictly prohibited from using our Services for:

• Illegal robocalls as defined under the Telephone Consumer Protection Act (TCPA)
• Caller ID spoofing intended to deceive, harm, or defraud
• Falsifying caller ID information
• Violating the Truth in Caller ID Act or similar federal, state, or local laws

4.3 Telemarketing Compliance

You must comply with the TCPA, the Telemarketing Sales Rule (TSR), and any other applicable laws related to telemarketing, robocalls, and telephone solicitations.

5. User Conduct

5.1 Prohibited Use

You agree not to use our Services to:

• Conduct any unlawful activity
• Transmit spam or unsolicited communications
• Harass or abuse individuals or entities
• Impersonate any person or organization
• Bypass security measures or access unauthorized parts of the network
• Disrupt or interfere with our Services or systems

5.2 Access Stimulation

Engaging in practices such as "traffic pumping" or "access stimulation" to artificially increase call volume or revenue is strictly forbidden.

6. Customer Verification

We implement a Know Your Customer (KYC) process consistent with FCC guidelines. You agree to provide accurate information during onboarding and to keep it current.

7. Service Monitoring and Suspension

7.1 Monitoring

We monitor traffic patterns to detect fraud, abuse, and policy violations. By using our Services, you consent to such monitoring.

7.2 Suspension

We reserve the right to suspend or terminate Services without notice if:

• You violate these Terms
• We receive complaints about your usage
• Required by law or regulation
• Fraudulent or suspicious activity is detected

8. Reporting Abuse

To report suspected abuse, robocalling, or spoofing, contact us at:

All reports are investigated promptly.

9. Traceback Cooperation

We fully cooperate with authorized traceback efforts and law enforcement investigations. You agree to assist with any legitimate traceback inquiries related to your use of our Services.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill resulting from your use of the Services.

11. Indemnification

You agree to indemnify and hold harmless Franklin Technology Services and its affiliates, officers, employees, and agents from any claims, losses, or liabilities arising from:

• Your breach of these Terms
• Your use of the Services
• Any violation of rights or laws by you

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on our website or communicated directly. Continued use of the Services constitutes your acceptance of the updated Terms.

13. Termination

We may terminate or restrict your access to Services for any reason, including violation of these Terms, at our sole discretion and without notice. Upon termination, your rights to use the Services cease immediately.

14. Governing Law

These Terms are governed by the laws of the State of Wyoming, excluding its conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration under the rules of the American Arbitration Association.

16. Contact Us

For questions or concerns regarding these Terms, contact: