Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Request a quote or consultation
• Contact us for support
• Subscribe to our services
• Visit our website

Types of Information Collected:

• Personal Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, current communication systems
• Technical Information: IP address, browser type, device information, usage patterns
• Communication Records: Support tickets, call logs (when using our services), chat transcripts

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our VOIP and communication services
• Respond to your inquiries and provide customer support
• Process quotes and service requests
• Send important service notifications and updates
• Analyze usage patterns to improve our services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting providers
• Payment processors
• Technical support vendors
• Analytics services

Legal Requirements:

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Customer Data: Duration of service relationship plus 7 years
• Support Records: 3 years from last interaction
• Marketing Data: Until you opt-out or 2 years of inactivity
• Website Analytics: 26 months

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction:

• Request access to your personal information
• Request correction of inaccurate information
• Update your preferences and contact information

Data Portability and Deletion:

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal limitations)
• Object to certain types of processing

Marketing Communications:

• Opt-out of marketing emails by clicking unsubscribe links
• Contact us to remove your information from marketing lists
• Manage communication preferences in your account settings

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. Types of cookies we use:

Essential Cookies:

Required for basic website functionality and cannot be disabled.

Analytics Cookies:

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are designed for business use and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

13. Compliance and Certifications

Franklin Technology Services LLC is committed to maintaining compliance with applicable privacy laws and industry standards, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) where applicable
• HIPAA (for healthcare clients)
• SOC 2 Type II compliance
• Industry-specific regulations as required